Have a question?
Talk to our Client Service Team to resolve any of your enquiries.
Whatsapp: +852 68121494
E-mail: diamanate.gemstones@gmail.com
Frequent Q&A
Ring Size
You may refer to below chart or contact us for more details. We have free re-size service for rings and bracelets at your request.
Return and Refund Policies
Return policy
Our products can be returned and changed within 1 month from the date of purchasing.
For same product replacement: Please return the product together with the receipt, packaging, accessories and certificate by post or in person to our showroom (Address)
For different product replacement: Customers must make up the price difference (if any) of the product, and return the product to be replaced, together with receipt, packaging, accessories and certificates, by post or in person to our showroom (Address)
All products can be replaced once.
Refunds Policy
If there is any quality problem with the product, our company will issue a full refund. No refunds will be given under other circumstances. Quality issues covered by this clause:
If there are any defects, or product discrepancy from product description or certificate, we will provide a full refund or product replacement.
*If it is a quality problem with our products, the shipping cost will be borne by us; if it is a non-quality problem, the shipping cost will be borne by the customer. We do not assume any risk in the event of shipping.
After Sales Services
Lifelong Warranty
Jewelry purchased from us can be refurbished once in its lifetime.
We offer free size change for any ring or bracelet purchased from us.*
*We reserves the right to decide if there is any dispute.
Shipping Policies
HKSAR region
Shipping to Hong Kong and Macau will be delivered within 3 to 24 days (including production time).
International express area
Shipping to Australia, Canada, the United Kingdom, New Zealand, the United States, Japan, South Korea, Malaysia, Singapore and Taiwan will be delivered within 7 to 31 days (including production time).
International standard area
Shipping to mainland China, France, Germany, Switzerland, Denmark, Vietnam, Cambodia, Thailand, Philippines, India and Indonesia will be delivered within 14 to 35 days (including production time), please contact us for other countries/regions.
The standard shipping time applies in most cases, but under some unforeseen circumstances, such as epidemics, bad weather, natural disasters and other uncontrollable factors that cause flight delays, there may be delays.
Our Payment Methods
- The website supports Visa & Mastercard payments
- You may also purchase from our showroom (Address) or contact us on Instagram with more payment options:
- PayMe
- FPS/轉數快
- Alipay HK 支付寶(香港)
- Wechat Pay hK 微信支付(香港)
Visit our Showroom
The Diamante showroom locates at the prime central of Hong Kong Island. Make an Appointment now to uncover our exquisite bespoke collections.